Metric Dictionary / Diccionario de Métricas
Purpose: Use this field tool during live operations, coaching, review, or certification.
metric: ______________________________________________
definition: ______________________________________________
source: ______________________________________________
formula: ______________________________________________
owner: ______________________________________________
frequency: ______________________________________________
threshold: ______________________________________________
action rule: ______________________________________________
Evidence attached: ______________________________________
Owner signature: ________________________________________
Propósito: Use esta herramienta durante operaciones, coaching, revisión o certificación.
metric: ______________________________________________
definition: ______________________________________________
source: ______________________________________________
formula: ______________________________________________
owner: ______________________________________________
frequency: ______________________________________________
threshold: ______________________________________________
action rule: ______________________________________________
Evidencia adjunta: ______________________________________
Firma del responsable: __________________________________
Funnel Diagnostic Worksheet / Hoja de Diagnóstico del Embudo
Purpose: Use this field tool during live operations, coaching, review, or certification.
stage: ______________________________________________
volume: ______________________________________________
rate: ______________________________________________
variance: ______________________________________________
possible cause: ______________________________________________
evidence: ______________________________________________
test: ______________________________________________
Evidence attached: ______________________________________
Owner signature: ________________________________________
Propósito: Use esta herramienta durante operaciones, coaching, revisión o certificación.
stage: ______________________________________________
volume: ______________________________________________
rate: ______________________________________________
variance: ______________________________________________
possible cause: ______________________________________________
evidence: ______________________________________________
test: ______________________________________________
Evidencia adjunta: ______________________________________
Firma del responsable: __________________________________
Capacity Planner / Planificador de Capacidad
Purpose: Use this field tool during live operations, coaching, review, or certification.
demand: ______________________________________________
staff hours: ______________________________________________
handle time: ______________________________________________
documentation: ______________________________________________
coaching: ______________________________________________
absence: ______________________________________________
language coverage: ______________________________________________
gap: ______________________________________________
Evidence attached: ______________________________________
Owner signature: ________________________________________
Propósito: Use esta herramienta durante operaciones, coaching, revisión o certificación.
demand: ______________________________________________
staff hours: ______________________________________________
handle time: ______________________________________________
documentation: ______________________________________________
coaching: ______________________________________________
absence: ______________________________________________
language coverage: ______________________________________________
gap: ______________________________________________
Evidencia adjunta: ______________________________________
Firma del responsable: __________________________________
Executive KPI Brief / Informe Ejecutivo de KPI
Purpose: Use this field tool during live operations, coaching, review, or certification.
current state: ______________________________________________
trend: ______________________________________________
cause: ______________________________________________
risk: ______________________________________________
corrective action: ______________________________________________
decision: ______________________________________________
Evidence attached: ______________________________________
Owner signature: ________________________________________
Propósito: Use esta herramienta durante operaciones, coaching, revisión o certificación.
current state: ______________________________________________
trend: ______________________________________________
cause: ______________________________________________
risk: ______________________________________________
corrective action: ______________________________________________
decision: ______________________________________________
Evidencia adjunta: ______________________________________
Firma del responsable: __________________________________